Refund and Return Policy

Reporting Damaged Items: Upon receiving your order, please inspect all items. If you discover any damage, please reach out to us within the first 7 days. We'll require clear pictures of the damaged item(s) to conduct an inspection before proceeding with replacements. You can contact us at [your email address] with your order number and details of the damage.

Refunds for Unwanted Items: We understand that preferences may change. Our refund options are as follows:

  • Full Refund: You can receive a full refund if you initiate the return process within 15 days of receiving the items. Items must be shipped back to us for processing.
  • Partial Refund: If you choose to return the items between 16 and 21 days after receiving them, you'll be eligible for a partial refund. Items must be shipped back to us for processing.

No Refunds After 30 Days: After 30 days from the date of receiving your items, we regret to inform you that no refunds will be processed.

Please note that all returns, refunds, and replacements are subject to inspection before processing.

Who am I?

Hey there, I'm Dominique, and I'm the mastermind behind Mokha and Ko. My journey kick-started from a personal quest for cute hair accessories that genuinely cater to those of us with voluminous hair or a penchant for protective styles. Have you ever felt the pang of cuteness being confined to pink? I felt that too, and that's how this journey began. The name isn't just a name – it's a nod to my love for coffee and my identity as a person of color. I'm firm in the belief that cute doesn't bow to pink exclusively; my version of cute traverses the realms of grunge, soft vibes, and neutrality.

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