Shipping and Processing Policy

Processing Time: Orders typically require 3-5 business days to be processed before shipment, this processing time allows us to ensure the quality and accuracy of your order.

Shipping Methods: Currently, we offer standard shipping methods for all orders. We believe in keeping things simple to maintain consistency and quality in the shipping process.

Shipping Costs: Shipping costs are calculated based on the weight of the items in your order. This approach helps us ensure fair and accurate pricing for shipping.

International Shipping: We're excited to serve customers worldwide! While our general shipping settings currently cover international destinations, please note that shipping times may vary depending on the destination country. Customers are responsible for any customs duties or import taxes that may apply to their orders.

Order Tracking and Communication: Once your order is shipped, you will receive an email confirmation containing tracking information. If you have any questions about the status of your order or need assistance with tracking, feel free to reach out to us via email at [your email address] with your order number and inquiry. We'll be happy to provide you with the information you need.

Who am I?

Hey there, I'm Dominique, and I'm the mastermind behind Mokha and Ko. My journey kick-started from a personal quest for cute hair accessories that genuinely cater to those of us with voluminous hair or a penchant for protective styles. Have you ever felt the pang of cuteness being confined to pink? I felt that too, and that's how this journey began. The name isn't just a name – it's a nod to my love for coffee and my identity as a person of color. I'm firm in the belief that cute doesn't bow to pink exclusively; my version of cute traverses the realms of grunge, soft vibes, and neutrality.

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